Frequently Asked Questions

All Hiwave paddle boards come with a comprehensive 2-year warranty that covers manufacturing defects and material issues. This includes the board itself, valves, and included accessories. Our warranty does not cover damage from normal wear and tear, misuse, or accidents. If you experience any issues covered under warranty, contact our customer support team with your order details and photos of the issue.

With the included double-action hand pump, most Hiwave paddle boards can be inflated to the recommended 15 PSI in 5-8 minutes. The exact time depends on your pumping speed and the specific board model. Our boards feature rapid inflation technology that makes setup quick and easy, so you can spend more time on the water and less time preparing.

Most Hiwave paddle boards have a weight capacity of 350 pounds, making them suitable for paddlers of various sizes plus gear. This capacity includes the rider's weight plus any equipment, pets, or additional items you might bring on board. For optimal performance, we recommend staying within 80% of the maximum capacity.

Absolutely! Hiwave paddle boards are specifically designed with beginners in mind. Our extra-wide 34-inch design provides exceptional stability, while the non-slip EVA deck pad ensures secure footing. Each board comes with a complete accessory package including everything needed to get started safely. The forgiving nature of inflatable boards makes them perfect for learning.

Yes, Hiwave paddle boards are suitable for ocean use in appropriate conditions. They're built with durable, salt-water resistant materials. However, we recommend starting in calm, protected waters and gradually building your skills before venturing into more challenging ocean conditions. Always check local weather and water conditions, and consider your skill level when choosing where to paddle.

After each use, rinse your board with fresh water to remove salt, sand, and debris. For deeper cleaning, use mild soap and a soft brush on the deck pad. Always dry your board completely before storage to prevent mold and mildew. Store in a cool, dry place away from direct sunlight. For detailed maintenance instructions, check out our comprehensive maintenance guide.

Every Hiwave paddle board comes as a complete package including: the inflatable board, adjustable aluminum paddle (65-82 inches), double-action hand pump, safety leash, waterproof phone bag, premium carrying backpack, removable fins, repair kit, and detailed instructions. Everything you need to get on the water is included!

Small punctures can often be repaired using the included repair kit. First, clean and dry the damaged area thoroughly. Apply the appropriate patch following the kit instructions, ensuring good adhesion. Allow proper curing time (usually 24 hours) before re-inflating. Test the repair in shallow water before full use. For larger damage or if you're unsure about the repair, contact our customer support team.

Yes! Hiwave paddle boards are pet-friendly and designed to accommodate furry companions. The stable, wide platform and soft EVA deck provide a comfortable surface for pets. Start with short sessions to help your pet get comfortable, and always ensure they're wearing a pet life jacket. Consider the combined weight of you and your pet when checking weight capacity limits.

Hiwave paddle boards are available through Amazon, which provides reliable shipping, customer service, and return policies. You can find direct links to our products on Amazon throughout our website. Amazon's fulfillment network ensures fast delivery and easy returns if needed.

The different colors (blue, pink, khaki) are primarily aesthetic choices - all boards share the same high-quality construction, dimensions, and performance characteristics. Choose the color that best matches your personal style or preferences. All colors feature the same premium materials, stability, and included accessories.

For long-term storage, deflate your board completely after cleaning and drying. Fold carefully following the manufacturer guidelines and store in the provided bag in a cool, dry location away from direct sunlight and temperature extremes. If you use your board frequently, you can store it inflated in a shaded area, but reduce pressure slightly to account for temperature changes.

Essential safety equipment includes a personal flotation device (PFD), which is required by law in many areas, a leash to keep you connected to your board, and a whistle for emergency signaling. Additional recommended items include sun protection (hat, sunglasses, sunscreen), appropriate clothing, and a waterproof bag for essentials. Always check local regulations and conditions before heading out.